Our Insights. Our Ideas

Insights & Ideas

Practical thinking on AI capability, digital maturity, and what it actually takes to make technology work inside a service business. Written for GMs, owners, and senior managers who are past the hype and looking for a structured path forward.

A service business leader reviewing a structured AI workflow, with human judgement at the centre.
There's a real difference between humans reviewing AI and humans leading it. One produces faster output. The other builds capability
AI capability gap in modern businesses using artificial intelligence tools without workforce capability development
93% of employees remain in the early stages of AI adoption. Discover the hidden AI capability gap and the productivity
A senior leader in an Australian service business directing, not just reviewing. Human at the helm of an AI-assisted operation.
There's a real difference between humans reviewing AI and humans leading it. One produces faster output. The other builds capability
A team member using an AI tool independently representing the reality of Shadow AI in most Australian workplaces
Your team is already using AI the business hasn't approved. Here's what Shadow AI means, why it matters, and three

Ideas & Resources

No more endless Googling or sifting through outdated advice. We’ve done the hard yards, so you don’t have to. Here, we regularly update and add to our collection of resources, break down complex concepts into bite-sized chunks, share real-world case studies and offer expert advice.

Digital Tools We Use & Recommend

Fathom

Records, transcribes, highlights, and summarizes meetings so we can focus on the conversation.

Basecamp

Help teams move faster and make more progress than they ever thought possible.

Stripe

Use Stripe to accept payments online and in person, embed financial services, power custom revenue models, and build a more profitable business.

Mailchimp

Win new customers with the #1 email marketing and automations platform* that recommends ways to get more opens, clicks, and sales.

Dashlane

Get rid of the spreadsheets and equip your whole Organisation or Family with Dashlane. The easy-to-use credential and password management tool to protect against breaches.

Claude

The thoughtful and careful tool in your kit. It's designed for tasks where you need nuanced understanding and want to minimise any potential harm or bias. It’s like the level that ensures everything is balanced and correct.

Copilot

Excels with two things: 1) reading through your documents, your emails and your files and helping you with these things, and 2) being embedded in the Microsoft Office Suite. Corporate safety and security is paramount, and Copilot does an excellent job of this.

Guidde

Helps team create video documentation 11x faster. Step by step description of workflow.

Loom

Easily record and share AI-powered video messages with your teammates and customers to supercharge productivity

Wise

Save when you send worldwide.Get your money moving internationally. Save on hidden fees when you send with Wise.

Lawpath

Lawpath allows businesses to access quality legal support, award winning legal software and connect with legal services at any time, on any device.

ChatGPT

Probably the most well-known. It's great for general knowledge, industry research, general conversation, generating creative text formats, and answering questions in an informative way.

Gemini (by Google)

The multi-tool of the bunch. It can handle different types of information, including text, code, and images. Be careful with information that may be non-mainstream - Gemini (with v2 Flash) can hallucinate from time to time.

Perplexity

The aggregator of search and GenAI tools. It’s a research sidekick that finds, analyses, and serves the info back to you in plain English. Less “digging for gold,” more “gold on a platter.

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