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Bulwarra Seaside Apartments—a boutique not-for-profit cooperative in Terrigal, NSW—was spending far too much time wrestling with systems instead of serving guests.
Despite offering a unique accommodation experience for ex-service members, emergency personnel, and holiday-goers, Bulwarra faced several roadblocks:
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Bulwarra’s board partnered with Dovetail Digital for a full operational overhaul—starting with a Digital Maturity Assessment (DMA). This wasn’t about throwing tools at the problem. It was about understanding what made Bulwarra special—and how systems could support that uniqueness.
“Warwick and his team took the time to understand our business and what makes us unique. They delivered a tailored solution that has transformed how we operate and engage with our customers.”
With systems stabilised and guest experience improved, Bulwarra is now turning focus to growth—through a structured SEO and social media strategy.
Together, we’re building on their digital foundation with:
“The board commented very positively on the DMA Report—especially how you tailored it to our business needs. Our manager now spends more time growing the business, and less time battling systems.”
When ideas, people, processes, and technology come together, great things do happen.
